Cancellations and Refunds Policy for Desidukkan.com

Cancellation Policy

Order Cancellation by Customer

• Before Shipment: You can cancel your order before it is shipped by logging into your account or contacting our customer service team. A full refund will be processed to your original payment method.
• After Shipment: Orders cannot be canceled once shipped. You can initiate a return after receiving the product (refer to the Return Policy below).

Order Cancellation by Desidukkan.com

We reserve the right to cancel your order under the following circumstances:

• Product is out of stock.
• Payment verification failure.
• Shipping address is not serviceable.
• Any unforeseen technical or logistical issue.

In such cases, a full refund will be issued.

Refund Policy

Refund Eligibility

Refunds are applicable under the following conditions:

• The item received is defective, damaged, or incorrect.
• The item does not match the product description.
• The return is initiated within the return window specified (generally 3-4 days from delivery).

Refund Process

1. Return Initiation: Submit a return request via your Sbjfirms@gmail.com account or contact our customer service. Provide proof (e.g., photos or videos) for quality issues.
2. Return Approval: Once approved, pack the item securely and send it back using the provided return label or instructions.
3. Refund Confirmation: Upon receiving the returned item and verifying its condition, the refund will be processed. Refunds are credited to the original payment method within 7-10 business days.

Exchange Policy

We currently do not offer direct exchanges. You may return the item for a refund and place a new order for the desired product.

Contact Us

For any queries or assistance, reach out to us:

• Email: Sbjfirms@gmail.com
• Phone: 91+ 9211452041
• Hours: Monday to Sunday, 9 AM to 6 PM (IST)